Boss Lady

6 tips for more effective and productive flexible working


This guide outlines how staff and employers can approach flexible working to ensure it has successful outcomes for everybody.

One of the positive things to come out of the COVID-19 crisis was an increase in empathy. As everyone was suddenly working from home, managers took an interest in how people were coping and the situations that they faced at home. Many employees were actively encouraged to take breaks from screens and ensure they got the right amount of rest.

Of course, post-COVID-19, coming into the office while sick is a definite no-no; however, as people become more comfortable working from home, the temptation to get the laptop out or turn the PC on, instead of recovering, is ever-present. So, there’s still some work to do.

I’m a big supporter of flexible working, but only if it supports healthy balance for employees and doesn’t increase the stress on them or their lives.

As a result of COVID-19, barriers to more people working flexibly were finally removed – it’s just a shame that it took a global pandemic for managers to act. Thanks to an investment in collaboration tools and a commitment to working differently, it’s never been easier for employees to work remotely. Faster internet connections and the evolution of technology will provide further opportunities for organisations to reduce their office space and save time and money as a result.

Cisco is one organisation that’s on to this. Almost 90 per cent of its employees telecommute once a week. It saves over three million hours of commuting, providing the organisation with $270 million more productive time and stopping over 47,000 tons of carbon from being pumped into the atmosphere. The numbers for remote working certainly stack up.

Having a well-defined company culture provides the foundation for great remote working. Agreement on the six pillars of culture (as I wrote about in my book Culture Fix) – personality and communication, vision, values, behaviour, collaboration and innovation – ensures that everyone understands what’s expected of them at all times, and keeps them both physically and emotionally connected.

If your organisation has yet to do this work, then here are six tips – three for the organisation, three for the individual – for more effective and productive flexible working.

Flexible working tips for the organisation

1. Trust your people

It seems ridiculous to start with this point, but I still think that many organisations see trust as something that needs to be ‘earned’ rather than ‘assumed’. One survey found that 78 per cent of people don’t fully trust their workmates! If you’ve taken the time and effort to hire people who have the technical and emotional skills to do the job, then set expectations clearly and let them get on with it. If you expect the worst of people, then it’s likely that you’ll get it.10

2. Invest in collaboration tools

There are literally hundreds of tools that you can use to stay connected, and you should be using one regardless of whether people are working remotely or not, in order to cut down on the amount of emails sent (see Culture Hack #1). It’s important that you pick one and then ensure that everyone is trained in how to use it properly, that it’s used consistently and that it evolves over time to stay relevant and support productive work.

3. Set expectations well

By far the biggest issue with flexible working is the fact that expectations are neither set nor managed well. This includes expectations around how the individual sets themselves up for success (see the next section), about when they should be online and offline or simply about the quality of their deliverables. When expectations are set and managed well, the work gets done.

Flexible working tips for the individual

1. Set up your workspace well

Just because you’re not in the office doesn’t mean that you shouldn’t set up your workspace properly. To work from home effectively, you need a good internet connection, a laptop (PC or Mac) with all of the right applications installed and preferably a light-filled space in which to work. You also need to remove all distractions to allow you to focus on the job at hand.

2. Establish your flexible working routines

No lounging around in your PJs all day, let’s deal with that one first. While you don’t have to get dressed in office attire, you still have to get dressed, unless your surname is Lebowski! Your attitude must be right and you can’t be putting the washing on or popping to the shops when there’s work to be done. The simple rule when working from home is to ask yourself, ‘Would I do this if I were in the office?’ If the answer is no, then it can wait until you finish for the day, whatever time that is.

3. Stay in constant contact

Flexible working can be a lonely business, so it’s critically important that you stay in touch. Chat tools can help, but it’s also nice to see another face or speak to someone on the phone. Videoconferencing is so simple to use these days that it’s a mistake not to use it. Oh, and when people dial you in for meetings, you have to remain focused – you can’t be tapping away on your laptop or nipping to get a drink. Don’t forget the simple rule from point number 2!

Individuals need to be disciplined about when they ‘close down’ for the day, whether they’re working in the office or working remotely. The focus needs to be on the outcomes expected, rather than setting yourself a long list of ‘stuff to get done’.


Flexible working is here to stay, but to make it work well for everybody, we need to ensure the proper frameworks, support and strategies.

This is an edited extract from Culture Hacks.

About Colin Ellis'

Colin D Ellis is a culture change expert, an award-winning international speaker and a best-selling author. His latest book ‘Culture Fix: How to Create a Great Place to Work’ (Wiley $29.95) has seen him travel all over the world to help organisations transform the way they get things done. For more information about how Colin can help your team, visit

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