Jaquie Scammell
JAQUIE SCAMMELL is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. Service Habits is the second book in her ‘Service’ series, published by Major Street Publishing. Visit www.jaquiescammell.com
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Boss Lady
The three c’s to cope with service stress situations in hospitality
This guide outlines the ‘3C’ strategy to cope with service stress in hospitality...


