All posts tagged "customer care"

  • Customer loyalty programs – the growing trend and its effectiveness

    Customer loyalty programs – the growing trend and its effectiveness

    Loyalty and trust have always been an important part of all human interactions and transactions since the beginning of times. People tend to have tightly knit relationships with not only their family and friends but...

  • Keeping hold of customers is key

    Keeping hold of customers is key

    A lot of business-minded people are looking at the enormously successful online casino sector and realizing that they need to get a piece of the action. The industry is absolutely raking it in, with projections suggesting...

  • Can keeping your eye off the ball help your business?

    Can keeping your eye off the ball help your business?

    There’s a saying in sport that goes along the lines of ‘playing the ball, not the player’. This can be used in business too. You can be forgiven for becoming too focused on goals that...

  • Women should build ‘connectedness’ to keep in touch with customers

    Women should build ‘connectedness’ to keep in touch with customers

    The process of connecting to a market has always been arduous for many. For those who truly feel an online presence is key to growth (that should be all of you), the ability to implement a...

  • 4 Things you need to know about your customers and clients

    4 Things you need to know about your customers and clients

    We all know that the customer is the central focal point in business. As long as you are giving them what they want and need, you are in business. As long as you fail to...

  • A straightforward guide to managing angry customers

    A straightforward guide to managing angry customers

    There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....

  • You've got the perfect product, what comes next?

    You’ve got the perfect product, what comes next?

    No matter what, every truly great business needs to start with one thing: a truly great product. If you don’t have a great product, then you simply don’t have a business. Starting from a perspective...

  • Make life so much easier for your clients

    Make life so much easier for your clients

    As a business owner, your clients and customers have to be your number one priority. If they’re not happy with the service that you’re offering, then nothing else can work for you. The business will...

  • How to really listen to your customers

    How to really listen to your customers

    Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...