All posts tagged "customer care"

How to improve customer satisfaction: 5 key strategies

Customer satisfaction is a key factor to success, as it directly affects your business revenue and the way your customers perceive your brand. Thus, as a business owner, you should make strategies for how to...
Dealing with customers: Use these strategies to make life much easier

This short quide outlines several strategies you can use when dealing with customers to engage existing ones and find new ones. As a business owner, your focus is on getting clients and customers, and they...
Customer complaints: the customer service complaints you can prevent

There is no doubt that customers have higher expectations than ever before, but this is the nature of improving business structures, communication technology, and the art of customer service in general. With these high expectations...
Customer relationships are key to success: Strategies to improve them

This guide outlines the smart strategies for improving customer relationships — and thus improving your business success opportunities. The modern consumer has high expectations and a great product doesn’t cut it anymore. The world of...
Customer loyalty programs – the growing trend and its effectiveness

This concise guide outlines what you need to know about customer loyalty programs, and how to make them work most effectively. Loyalty and trust have always been an important part of all human interactions and...
Can keeping your eye off the ball help your business?

There’s a saying in sport that goes along the lines of ‘playing the ball, not the player’. This can be used in business too. You can be forgiven for becoming too focused on goals that...
Women should build ‘connectedness’ to keep in touch with customers

The process of connecting to a market has always been arduous for many. For those who truly feel an online presence is key to growth (that should be all of you), the ability to implement a...
A straightforward guide to managing angry customers

There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....
You’ve got the perfect product, what comes next?

No matter what, every truly great business needs to start with one thing: a truly great product. If you don’t have a great product, then you simply don’t have a business. Starting from a perspective...