All posts tagged "Customer Engagement"

  • Listen to your developers, they can improve your customer experience

    Listen to your developers, they can improve your customer experience

    How is your customer experience? Are you struggling to answer this question? Well, it is about time you started listening to your app developers. One mistake that many entrepreneurs and business owners make is assuming...

  • It’s time for you to hear and respond to the voice of your customers

    Are you ready to learn a whole new lesson in reputation management? Are you in the mood to really hear and respond to what your customers desire? If so, there is a fantastic new VoC program...

  • Today's technology: personalization through automation

    Today’s technology: personalization through automation

    In today’s modern marketing world, consumer behavior has changed. We have long passed the point where the main driver for people to buy your products is the price. These days, people would think more about...

  • Make life so much easier for your clients

    How to grow your business using coupons and loyalty programs

    A high customer retention rate is important for businesses of all sizes, but particularly for small businesses. Not only is it less expensive to retain current customers than it is to attract new ones, but...

  • A straightforward guide to managing angry customers

    A straightforward guide to managing angry customers

    There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....

  • Customer engagement strategies proven to drive results

    As businesses, we’re encouraged to engage our customers. We have hundreds of platforms — from email managers to CRM software to social media — and analytical programs to measure our success, yet achieving customer engagement...

  • Why improving your NPS is important

    Why improving your NPS is important

    Net Promoter Score is one way of determining how much your customers like you. It measures how likely they are to recommend doing business with you using a basic scale. Some NPS surveys also offer...

  • How to really listen to your customers

    How to really listen to your customers

    Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...

  • Drumming up a customer base

    Drumming up a customer base

    You need to aim for the stars when you’re working on a marketing plan. You need to communicate to as many people as you possibly can to give the product a mass sense of appeal....