All posts tagged "customer service"

  • Use these strategies to make life much easier dealing with clients

    As a business owner, your focus is on getting clients and customers, and they have to be your number one priority. If they’re not happy with the service that you’re offering, then nothing else can...

  • Changing times: Expand your retail market in in the age of Covid

    Changing times: Expand your retail market in in the age of Covid

    As a retailer, it won’t be surprising if the impact of the Covid-19 pandemic shook your business to the core.  Revenue across most of the sector dropped dramatically. This wasn’t just a temporary hit –...

  • 4 Things you need to know about your customers and clients

    4 top complaints you need to know from customers and clients

    There is no doubt that customers have higher expectations than ever before, but this is the nature of improving business structures, communication technology, and the art of customer service in general. With these high expectations...

  • The power of the right business phone numbers

    The power of the right business phone numbers

    The most common perception of business phone numbers is that they are simply a means for companies and their clients to connect via phone calls. However, a business number can do much more than that....

  • Tools to boost your new small business

    Tools to boost your new small business

    Starting a new business can be overwhelming, even more when you do not have the right tools to control and manage important processes. Let’s look at some essential tools that can boost your new small...

  • Does a business benefit from a toll free number?

    Does a business benefit from a toll free number?

    Toll-free numbers are phone numbers with unique codes that have free of charge calls from persons calling such numbers. Some even have text-enabled toll-free numbers that can send or receive text messages, as well. Usually,...

  • Customer service worth remembering: why customer retention is important

    Customer service worth remembering: why customer retention is important

    Customer retention is important for the longevity of your business. This article explores why customer retention is important and how you can achieve it. If you don’t already know, customer retention is extremely important to...

  • How toll free numbers work

    How toll free numbers work

    Toll free numbers act as a costless option for the customer when they need to reach your business. A toll free number is an easy way of saying thanks to your patrons for their business...

  • Businesses need to double down on their customer service factor

    Technology is taking over how we do business – there’s no doubt about that. We’ve got self-serve check outs at the supermarkets and self-serve check ins at the airport. Everything’s on the automated train but...