All posts tagged "customer service"

  • Does a business benefit from a toll free number?

    Does a business benefit from a toll free number?

    Toll-free numbers are phone numbers with unique codes that have free of charge calls from persons calling such numbers. Some even have text-enabled toll-free numbers that can send or receive text messages, as well. Usually,...

  • Customer service worth remembering: why customer retention is important

    Customer service worth remembering: why customer retention is important

    Customer retention is important for the longevity of your business. This article explores why customer retention is important and how you can achieve it. If you don’t already know, customer retention is extremely important to...

  • How toll free numbers work

    How toll free numbers work

    Toll free numbers act as a costless option for the customer when they need to reach your business. A toll free number is an easy way of saying thanks to your patrons for their business...

  • Businesses need to double down on their customer service factor

    Technology is taking over how we do business – there’s no doubt about that. We’ve got self-serve check outs at the supermarkets and self-serve check ins at the airport. Everything’s on the automated train but...

  • 4 outsourcing tips for small businesses

    4 outsourcing tips for small businesses

    It is a well-known fact that women are, on average, more detail-oriented than men. While this trait does create a negative perception around women being nitpickers and naggers, being detail-oriented does have its benefits, especially...

  • Tips on how call centres can ensure millennials have a good experience when calling

    Tips on how call centres can ensure millennials have a good experience when calling

    It goes without saying that when you have a good experience with a brand, be it in a store, online or via a call centre, that you have a positive feeling towards the brand or...

  • Hate call centres? You’re not alone

    Hate call centres? You’re not alone

    When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...

  • Is your company's reputation at risk?

    Is your company’s reputation at risk?

    Here’s the thing about your business. It can live or die dependant on the reputation it has acquired. Thanks to review sites such as Yelp and TrustPilot, and all of the social media channels currently...

  • One simple solution to deal with customer support

    One simple solution to deal with customer support

    There are two opportunities you can use to create customer loyalty. The first is by giving them a good experience when they purchase. The second — and in many ways the even more important one...