Professor Janet McColl-Kennedy

Professor of Marketing at the UQ Business School, is recognised as one of the leading marketing academics in Australia, and internationally acknowledged as a leading researcher in Service Science. She is also a Visiting Professor at the University of Cambridge, UK, ongoing. Professor McColl-Kennedy has over 25 years teaching experience - teaching executives, PhDs, masters and undergraduates. Her interests include service recovery, customer complaining behaviour, customer rage, customer value co-creation and customer experience management. She has particular expertise in health care and the professions. Janet works with industry to achieve important outcomes for both organisations and customers. She co-leads the Service Innovation Alliance at the University of Queensland. In recognition of her international research reputation she is a member of the Advisory Board of the Cambridge Service Alliance, a global alliance between leading businesses and universities. Founded by Cambridge University, in alliance with BAE Systems and IBM, the Alliance was formed in 2010 and is designed to bring together some of the world's best firms and researchers devoted to delivering today the insights, education and approaches needed for the Complex Service Solutions of tomorrow. She is also appointed: Academic Scholar, Cornell Institute for Healthy Futures, Cornell University, New York, USA, 2016 ongoing; to the Advisory Board of CTF Service Research Center, Karlstad University, Sweden from 2012 ongoing; and appointed to the Internationally Scientific Advisory Board (ISAB), Norwegian School of Economics (NHH), Norway from 2014 ongoing. As further recognition of her international standing she was admitted as a Fellow of the Australian and New Zealand Marketing Academy (ANZMAC) in 2011.