All posts tagged "call centres"
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Contact centre operations: how to improve their efficiency
Contact centres are consistently focused on improving the efficiency of their services through advanced contact center automation. After all, increasing efficiency in the call centre is directly connected to minimizing overhead costs. 77% of CEOs have...
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Tips on how call centers can ensure millennials have a good experience when calling
It goes without saying that when you have a good experience with a brand, be it in a store, online or via a call centre, that you have a positive feeling towards the brand or...
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Hate call centres? You’re not alone
When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...
