All posts tagged "customer support"

Help your business stand out from the crowd: 5 tips that work in the real world

Every great song has a killer hook. It’s one of those things that’s difficult to explain in the abstract but easy to identify in real time. Great businesses are no different. All have at least...
How to streamline your business communication

Communication is at the center of everything we do. Whatever line of business you are in, having to speak with people is vital and unavoidable. Whether it be suppliers, clients, or colleagues if you add...
What is profiling your customer all about?

There are many items we could cover in profiling customers such as: industry, size of the company, national or international business, employees, capital, hierarchies, etc. Today I will focus on the individuals. This is because...
4 outsourcing tips for small businesses

It is a well-known fact that women are, on average, more detail-oriented than men. While this trait does create a negative perception around women being nitpickers and naggers, being detail-oriented does have its benefits, especially...
Hate call centres? You’re not alone

When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...
One simple solution to deal with customer support

There are two opportunities you can use to create customer loyalty. The first is by giving them a good experience when they purchase. The second — and in many ways the even more important one...
How to grow your business using coupons and loyalty programs

A high customer retention rate is important for businesses of all sizes, but particularly for small businesses. Not only is it less expensive to retain current customers than it is to attract new ones, but...
Women should build ‘connectedness’ to keep in touch with customers

The process of connecting to a market has always been arduous for many. For those who truly feel an online presence is key to growth (that should be all of you), the ability to implement a...
Systems are your ticket to more freedom, so follow these 4 steps

As a business owner if you are starting to feel tired, stressed and burnt out it’s a sign of needing a change. But if the thought of going on holiday leaves you even more stressed...