Boss Lady
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How to boost your customer service relationships
When you hear the word customer service what feeling does it generate in you? I know I feel grateful when a company treats me well, listens to my needs. Being in business is hard work and knowing how to...
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Your easiest end of financial year checklist
For those involved in the accounts side of any business, they will know that year end work often begins well before 30 June. The organised and smart business will begin preparation well in advance to ensure a smooth running...
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5 ways to be more productive
It’s safe to say that we’re living in the most switched on, interconnected and demanding era of all time. Technology has widened the scope of our working hours, to the point where it’s hard to tell the difference between...
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Refresh your Business: Are you an introvert or extrovert?
Success in organising and operating a small business is highly correlated with an individual’s tendency toward extroversion. Extroverted individuals are sociable, active, occasionally impulsive, and enjoy working with people. They draw their energy from others and their charm and...
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How fear leads to failure
They say the only thing to fear is fear itself. Okay, there may be many other things to keep a wary eye out for, but there is no denying fear’s undermining power to derail you. Fear is debilitating. Just...
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How your Good Girl Syndrome is letting you down
Knees together, eyes front and pay attention! Those are the echoes of days spent at the desk in class us women often carry with us. And while being the Good Girl in the educational setting may have set us up...
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11 things to say instead of ‘I don’t know’
When colleagues and clients ask us a question we don’t have the answer to, we often tend to automatically reply “I don’t know”. If you’re lucky, saying this will earn you credit for your honesty, and for not being...
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Women and superannuation – why women need to think more about retirement than men
Let’s face it — superannuation isn’t the most exciting thing to talk about! So we tend to delay the discussion until we’re closer to retirement age. Unfortunately, to be best prepared we need to think about it sooner rather...
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Refresh your Career 7: The Art of Being Yourself
We have all met people that we didn’t click with. The reason we didn’t click with them, is usually because they are not being themselves. So we pick up that there is something not quite right and we don’t...
