All posts tagged "client satisfaction"

  • New focus on emotional intelligence (EQ) in the law industry

    New focus on emotional intelligence (EQ) in the law industry

    As we barrel headlong into 2019, an exciting new style of law practice is taking shape. Flexible, dynamic, and emotionally intelligent, these next-gen lawyers are putting their clients’ needs first and are the driving force...

  • Hate call centres? You’re not alone

    Hate call centres? You’re not alone

    When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...

  • Is your company's reputation at risk?

    Is your company’s reputation at risk?

    Here’s the thing about your business. It can live or die dependant on the reputation it has acquired. Thanks to review sites such as Yelp and TrustPilot, and all of the social media channels currently...

  • Have your customers lost faith? Here's how to turn things around

    Have your customers lost faith? Here’s how to turn things around

    There are many reasons why your customers might have lost faith in your brand. Perhaps you were caught up in some kind of scandal or you simply lost your way in terms of offering customers...