All posts tagged "client satisfaction"

  • workplace communication strategies Advice for women Receiving feedback

    Turning customers into raving fans

    There’s nothing much that beats going to the footy at a packed MCG and yelling yourself hoarse as you celebrate each spectacular mark and miracle goal. Footy fans everywhere are on their feet, waving their...
  • Paralegal studies insurance business financial profit loss

    New focus on emotional intelligence (EQ) in the law industry

    As we barrel headlong into 2019, an exciting new style of law practice is taking shape. Flexible, dynamic, and emotionally intelligent, these next-gen lawyers are putting their clients’ needs first and are the driving force...
  • VOIP systems phone communication marketing calls

    Hate call centres? You’re not alone

    When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...
  • How to stop dumbing yourself down

    Company reputation management: These factors put your reputation at risk

    Here’s the thing about your business. It can live or die dependant on the reputation it has acquired. So it is crucial for you to implement strong company reputation management. Thanks to review sites such...
  • stop losing customers reward employees customer loyalty and retention customer feedback management customer loyalty programs

    Losing customers? Here’s how to turn things around

    There are many reasons why your customers might have lost faith in your brand. Perhaps you were caught up in some kind of scandal or you simply lost your way in terms of offering customers...
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