All posts tagged "Customer Engagement"

  • Why improving your NPS is important

    Why improving your NPS is important

    Net Promoter Score is one way of determining how much your customers like you. It measures how likely they are to recommend doing business with you using a basic scale. Some NPS surveys also offer...

  • How to really listen to your customers

    How to really listen to your customers

    Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...

  • Drumming up a customer base

    Drumming up a customer base

    You need to aim for the stars when you’re working on a marketing plan. You need to communicate to as many people as you possibly can to give the product a mass sense of appeal....

  • The right ways to communicate with clients online

    The right ways to communicate with clients online

    Online communication has never been more important than it is today. Yet so few businesses manage to get it right. The simple fact is that, for the vast majority of your customers, their first impressions...

  • The 9 happiness strategies to keep your clients forever

    The 9 happiness strategies to keep your clients forever

    When we talk about customers, one of the first questions that many businesses will ask is ‘how do we get them’? Yet we feel like not enough people ask the question of how to keep...

  • 5 benefits of customer portals

    5 benefits of customer portals

    Looking at efficiency, we often think about it as purely a benefit to the business owner. But, if we examine efficiency levels in the business a little more extensively we can see it benefits for...

  • Simple 3-point plan to keep clients and customers engaged

    Running a successful business is hard work, and requires strategic management of several aspects. However, the most important can be surprisingly simple – as long as you let it. Customers hold the key to your...