All posts tagged "Customer Engagement"

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    How to grow your business using coupons and loyalty programs

    A high customer retention rate is important for businesses of all sizes, but particularly for small businesses. Not only is it less expensive to retain current customers than it is to attract new ones, but...

  • A straightforward guide to managing angry customers

    There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....
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    Customer engagement strategies proven to drive results

    As businesses, we’re encouraged to engage our customers. We have hundreds of platforms — from email managers to CRM software to social media — and analytical programs to measure our success, yet achieving customer engagement...
  • tough conversations : who your enemies are

    How to really listen to your customers

    Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...
  • Customer relationship management business process outsourcing

    Drumming up a customer base

    You need to aim for the stars when you’re working on a marketing plan. You need to communicate to as many people as you possibly can to give the product a mass sense of appeal....

  • The 9 happiness strategies to keep your clients forever

    When we talk about customers, one of the first questions that many businesses will ask is ‘how do we get them’? Yet we feel like not enough people ask the question of how to keep...

  • 5 benefits of customer portals

    Looking at efficiency, we often think about it as purely a benefit to the business owner. But, if we examine efficiency levels in the business a little more extensively we can see it benefits for...
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    Simple 3-point plan to keep clients and customers engaged

    Running a successful business is hard work, and requires strategic management of several aspects. However, the most important can be surprisingly simple – as long as you let it. Customers hold the key to your...
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