All posts tagged "customer relationship"

5 popular ecommerce product ideas to sell this year

Are you thinking about selling your products and services online? That might be a good idea because e-commerce has evolved tremendously. People prefer to do varied transactions online, most especially shopping for items. Online shopping...
The four phases of business relationships

To achieve the maximum benefit from networking, you need to understand the basics of how business relationships can progress. Then you can decide how far you want to develop your relationships with various individuals. There...
Building bridges – reviving the lost art of business relationships

Doing business in the digital age is faster than ever before. Advanced technology does away with many of the unnecessary processes and makes many of our business operations virtually instantaneous. While we’re all for saving...
How to grow your business using coupons and loyalty programs

A high customer retention rate is important for businesses of all sizes, but particularly for small businesses. Not only is it less expensive to retain current customers than it is to attract new ones, but...
Women should build ‘connectedness’ to keep in touch with customers

The process of connecting to a market has always been arduous for many. For those who truly feel an online presence is key to growth (that should be all of you), the ability to implement a...
Mobile CRM: How to best utilize a mobile CRM system and its data

You should know that utilizing a mobile CRM (Customer Relationship Management) solution will only work if you and your team can truly rely on it. The key to a successful mobile CRM deployment is that...
A straightforward guide to managing angry customers

There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....
Customer engagement strategies proven to drive results

As businesses, we’re encouraged to engage our customers. We have hundreds of platforms — from email managers to CRM software to social media — and analytical programs to measure our success, yet achieving customer engagement...
How to really listen to your customers

Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...