All posts tagged "customer relationship"

  • The four phases of business relationships

    The four phases of business relationships

    To achieve the maximum benefit from networking, you need to understand the basics of how business relationships can progress.  Then you can decide how far you want to develop your relationships with various individuals.  There...

  • Keeping hold of customers is key

    Keeping hold of customers is key

    A lot of business-minded people are looking at the enormously successful online casino sector and realizing that they need to get a piece of the action. The industry is absolutely raking it in, with projections suggesting...

  • Building bridges – reviving the lost art of business relationships

    Building bridges – reviving the lost art of business relationships

    Doing business in the digital age is faster than ever before. Advanced technology does away with many of the unnecessary processes and makes many of our business operations virtually instantaneous. While we’re all for saving...

  • How to grow your business using coupons and loyalty programs

    A high customer retention rate is important for businesses of all sizes, but particularly for small businesses. Not only is it less expensive to retain current customers than it is to attract new ones, but...

  • Women should build ‘connectedness’ to keep in touch with customers

    Women should build ‘connectedness’ to keep in touch with customers

    The process of connecting to a market has always been arduous for many. For those who truly feel an online presence is key to growth (that should be all of you), the ability to implement a...

  • How to best utilize a mobile CRM system and its data

    How to best utilize a mobile CRM system and its data

    You should know that utilizing a mobile CRM (Customer Relationship Management) solution will only work if you and your team can truly rely on it. The key to a successful mobile CRM deployment is that...

  • A straightforward guide to managing angry customers

    A straightforward guide to managing angry customers

    There comes a moment in any business where you suddenly realize you have angered a customer. It happens. In fact, it’s completely inevitable – though that’s not going to stop you feeling terrible about it....

  • Customer engagement strategies proven to drive results

    As businesses, we’re encouraged to engage our customers. We have hundreds of platforms — from email managers to CRM software to social media — and analytical programs to measure our success, yet achieving customer engagement...

  • How to really listen to your customers

    How to really listen to your customers

    Active listening, hearing what your customers really say, treating each and every one of them as individuals no matter how much your business grows is what it’s all about. Being sensitive to your clients’ needs...