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How to use rapport techniques to develop great business relationships


For women in business, nurturing good relationships is equally important for both within the project team and outside. The relationship can be the primary cause of a great success or miserable failure because it is all about teaching employees how to like and trust each other so they can deliver the needed results just how you asked them.

Rapport techniques have long been used by business leaders and managers to persuade and influence others. Business Dictionary defines rapport as “a positive or close relationship between people that often involves mutual trust, understanding, and attention.” People who establish rapport with each other generally receive positive feedback because they realize they share interests, behaviors, and knowledge. As the result, it becomes easier for them to communicate and achieve goals, which is exactly what entrepreneur need to advance the abilities of their employees.

There a number of techniques that can be useful for building rapport. Before we begin, one thing should be kept in mind: to successfully build rapport, one does not have to like the other individual’s model of the world of behavior, but one at least has to understand it in order to connect.

1. Matching the behavior

According to Psychology Today, matching and mirroring the behavior of the other is a powerful technique that creates harmony in movements. To accomplish that with the team, a manager needs to conduct interviews with each member and follow some rules concerning the tone of the voice, language, energy level, rhythm of the breath, and body posture and gestures.

For example, by mirroring the interlocutor’s gestures and posture, one can allow his or her to feel more relaxed and grow more comfortable. Next, if the person speaks in a language that contains many marketing terms, match it and reiterate keywords when you answer.

2. Knowing everyone

Entrepreneurs often take their relationships with their employees to another level by taking a few minutes to chat with them about non-work topics every day (however, some work-related questions might be good as well). Each of them has their own favorite sports team, cuisine, movies, TV shows, and music, so why not let them share this information? Knowing the people one works with is a great way to establish long-lasting rapport because it allows forming a strong bond.

The questions should be non-awkward and reasonably personal. Sabrina Son from Tiny Pulse recommends asking about a favorite place in the world, the best concert they ever went to, the last book they read, favorite movie, shows that they currently watch on Netflix, and many more others. As the result, she says, an entrepreneur even can find out that he or she has the same taste in music with some of the team members or that they went to the same concert last month without knowing it.

3. Recognizing accomplishments

A team consists of people who give their best every day to achieve the tasks they are given. This should be acknowledged on a daily basis if one desires to build positive relationship among team members, says this article on Chron. It also recognizes the importance of constructive criticism but states that it should be delivered in a non-offensive fashion.

By recognizing the accomplishment of the team, the entrepreneurs  shows their value to the organization and the impact they make on a daily basis. This technique can bring many benefits, such as an increase in their confidence, productivity, and improved relationship with each other.

4. Showing empathy

According to this article by Justin Bariso on Inc., some entrepreneurs just cannot get along with employees regardless of the communication strategy they use. The best way to eliminate this problem is to show empathy, says the author, and this could not be truer. It is a basic human quality that does not just require to feel sorry for someone who made a mistake but also take their perspective and see what can be done to improve the situation.

When the entrepreneur shows empathy to team members, it will help to encourage them to do their best and deliver more. Also, it helps to show that the leader is really trying to help even though the pressure put on him or her is much greater. As the result, being empathetic can go a long way in reaching to the team members and building trust.

Concluding thoughts

By building rapport with the team, the entrepreneur can extract a lot of benefits. First and foremost, one can be a very effective leader. Second, the team will be more engaged, motivated and loyal. Eventually, this team will be much better at accomplishing tasks and delivering the best results.

About Diana Clark

Diana Clark is a small business coach who helps people make the transition from full-time employees to successful entrepreneur. Diana works with her talented team at Aussiewriter.

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