All posts tagged "customer service"

Toll free numbers and vanity numbers: how they enhance business

Toll free numbers act as a costless option for the customer when they need to reach your business. A toll free number is an easy way of saying thanks to your patrons for their business...
Businesses need to double down on their customer service factor

Technology is taking over how we do business – there’s no doubt about that. We’ve got self-serve check outs at the supermarkets and self-serve check ins at the airport. Everything’s on the automated train but...
4 outsourcing tips for small businesses

It is a well-known fact that women are, on average, more detail-oriented than men. While this trait does create a negative perception around women being nitpickers and naggers, being detail-oriented does have its benefits, especially...
Tips on how call centers can ensure millennials have a good experience when calling

It goes without saying that when you have a good experience with a brand, be it in a store, online or via a call centre, that you have a positive feeling towards the brand or...
Hate call centres? You’re not alone

When was the last time you used a call centre? And was it a great experience? I’d safely bet not. In fact, new research has revealed that a huge 64% of Australians* say that they...
Company reputation management: These factors put your reputation at risk

Here’s the thing about your business. It can live or die dependant on the reputation it has acquired. So it is crucial for you to implement strong company reputation management. Thanks to review sites such...
One simple solution to deal with customer support

There are two opportunities you can use to create customer loyalty. The first is by giving them a good experience when they purchase. The second — and in many ways the even more important one...
6 Rules for using automation in your customer service

You’ve heard a lot about using automation to do customer service, but you maybe you have heard just as many horror stories as success stories. Voicemail mazes, unwatched email queues, and irritating template responses are...
Building bridges – reviving the lost art of business relationships

Doing business in the digital age is faster than ever before. Advanced technology does away with many of the unnecessary processes and makes many of our business operations virtually instantaneous. While we’re all for saving...